Privacy policy

This policy explains what information Sajaryn Healthcare collects when you use this website, why we collect it, and what we do with it.

You do not need an account

There are no customer accounts on this website. You do not create a password, and we do not keep a profile of you between visits. Only our own staff sign in.

What we collect when you place an order

To deliver an order we ask for, and store: your name, your phone number, your delivery address, town or city and state, and any delivery notes you choose to add. An email address is optional. We store the items you ordered, the prices at the time you ordered them, and the order number we issued.

We need this to pack your order, agree a delivery fee, reach you about it, and get it to the right place. We do not use it for anything else.

We do not take payment on this website

Payment is arranged with us directly on WhatsApp. This website has no payment gateway, so we never collect or store card numbers, bank details or any other payment credentials here. If a page on this site ever asks you for card details, it is not us — please tell us.

Your basket

Your basket is stored in your own browser, not on our servers. It stays on your device until you order or clear it, and we cannot see it. We also remember your delivery details in your browser so you do not have to retype them next time; clearing your browser data removes both.

Tracking an order

Anyone holding an order number can look that order up, so treat it like a password. The tracking page deliberately shows only your first name, what was ordered, the status and the totals — never your phone number or delivery address.

When you message us

If you use the contact form we store your name, the contact details you give us, and your message, so that we can reply. If you message us on WhatsApp, that conversation is held in WhatsApp and governed by their terms as well as this policy.

Who can see your information

Only Sajaryn Healthcare staff, and only to process your order. Staff access to an order that contains your contact details is recorded, so we can tell who looked at what. We do not sell your information, and we do not share it with anyone except where we need to in order to deliver to you, or where the law requires it.

How long we keep it

We keep order records for as long as we need them to run the business and meet our legal and accounting obligations. Unpaid orders that are never completed expire automatically.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us and we will deal with your request.

Contact

Questions about this policy? Reach us or through our contact page.