Question 1

How do I pay for my order?

Accepted Answer

Payment is arranged directly with us on WhatsApp. When you place an order on the website we give you an order number. Send us that number on WhatsApp and we will confirm what is available, agree the delivery fee, and tell you how to pay. Nothing is charged on this website and we never ask for card details here.

Question 2

Why is there no card payment on the website?

Accepted Answer

We settle every order with a real person so that availability and delivery are confirmed before any money changes hands. It also means you can ask questions, change quantities or swap a product before you pay.

Question 3

Can I order without using the website basket?

Accepted Answer

Yes. On any product page, tap “Ask about this on WhatsApp” and tell us what you need. We will confirm availability and price, agree the delivery fee, and arrange payment and delivery from there.

Question 4

What is my order number and why does it matter?

Accepted Answer

It looks like SJR-7K4M-9QX2 and it is the only handle on your order. We use it to find your order, and you use it to track it. Keep it safe — copy it, screenshot it, or send it straight to us on WhatsApp.

Question 5

I typed my order number and it was not found.

Accepted Answer

Check the characters carefully. Order numbers never contain the letters I, L, O or U, or the digits 0 or 1 — we leave those out precisely because they are easy to misread. If it still does not work, message us on WhatsApp with your name and phone number and we will look it up.

Question 6

Can I change or cancel an order after placing it?

Accepted Answer

Yes, as long as it has not been dispatched. Message us on WhatsApp with your order number and tell us what you would like to change.

Question 7

I placed an order a while ago and never paid. Is it lost?

Accepted Answer

Not necessarily. Unpaid orders expire after a time, but we can revive an expired order with its original number and the prices you were quoted. Message us on WhatsApp with the order number.

Question 8

Why can I only buy whole boxes or bottles?

Accepted Answer

Products are sold in the pack the manufacturer supplies. If a box contains 30 sachets, you buy the box — we do not split packs and sell single sachets or tablets. Every product page shows exactly what one unit contains, for example “1 Box (30 Sachets)”.

Question 9

What do the options on a product mean?

Accepted Answer

Depending on the product, options can include type, size, strength, colour, pack size or quantity. Not every product has all of them. Picking an option updates the price and what the pack contains.

Question 10

An option I want is greyed out.

Accepted Answer

That means we do not stock that particular combination — for example a material in one size but not another. Pick a different combination, or message us on WhatsApp and we will tell you whether we can source it.

Question 11

Is a product in stock?

Accepted Answer

Products shown as available can be ordered. We confirm availability with you on WhatsApp before you pay, because stock moves and we would rather tell you up front than take payment for something we cannot supply.

Question 12

Do you sell prescription medicines?

Accepted Answer

Message us on WhatsApp about any medicine you are unsure of and we will advise. Always read the label, do not exceed the stated dose, and speak to your doctor or pharmacist if symptoms persist.

Question 13

How much is delivery?

Accepted Answer

The delivery fee depends on where your order is going, so we agree it with you on WhatsApp after you place the order. Until then your order shows a subtotal for the items only, and the delivery line reads “To be agreed”.

Question 14

Where do you deliver?

Accepted Answer

We deliver across Nigeria. Enter your state and city at checkout and we will confirm the fee and timing with you.

Question 15

How do I track my order?

Accepted Answer

Go to Track an order and enter your order number. You will see its current status, a timeline of what has happened, and what you ordered.

Question 16

Delivery was attempted but I missed it.

Accepted Answer

Message us on WhatsApp with your order number and we will arrange another attempt.

Question 17

Can I return something?

Accepted Answer

Message us on WhatsApp with your order number and tell us what is wrong. We will take you through it. For health and safety reasons some products cannot be returned once opened.

Question 18

Something arrived damaged or incorrect.

Accepted Answer

Tell us as soon as you can, on WhatsApp, with your order number and a photograph if possible. We will put it right.

How ordering works

Ordering and payment

Products and pack sizes

Delivery

Returns

Still not sure?