Delivery & returns

How the delivery fee works

Delivery is not a flat rate — it depends on where your order is going. So we quote it after you place the order, when we know the destination, and we agree it with you on WhatsApp before you pay.

Until the fee is agreed, your order shows the items subtotal only and the delivery line reads “To be agreed”. Once we record the fee, your order total updates and you will see it on the tracking page.

Where we deliver

Across Nigeria. Choose your state and enter your town or city at checkout, and add a landmark or any access instructions in the delivery notes — it genuinely helps the rider find you.

Tracking your order

Use Track an order and enter your order number. You will see the current status and a timeline: awaiting payment, being prepared, dispatched, delivered.

If delivery fails

It happens — nobody home, a wrong number, an address the rider cannot find. Message us on WhatsApp with your order number and we will arrange another attempt. Repeated failed attempts caused by incorrect details may incur a further delivery charge.

Returns

If something is wrong, tell us as soon as you can on WhatsApp with your order number, and a photograph if the item is damaged.

• Damaged, faulty or incorrect items: we will replace them or refund you.
• Unopened items in their original packaging: contact us and we will talk it through.
• For health and safety reasons, some products cannot be returned once opened — this includes medicines, supplements and certain personal care and skincare items.

Refunds

Where a refund is due, we arrange it with you directly. Returning the goods and refunding the money are separate steps and may happen a few days apart; your order timeline shows both.

Questions

Message us on WhatsApp, or use our contact page.